Refund policy

⚡️ RETURN POLICY:

Retro Phlair is the home of one-of-a-kind wearable apparel. ALL HEADWEAR items are custom and made to order and are FINAL SALE. Please review product descriptions and other details before completing your order. Custom-made items that have been thoroughly examined prior to shipping. This policy ensures that each customer receives a unique and personalized product that meets their requirements before it leaves our premises. Our commitment is to provide exceptional custom-made products that meet or exceed our customers' expectations. Please email @ hello@retrophlair.com for customer support. 

⚡️Exchange Policy:

We offer a 3-day exchange policy for online purchases, starting from the delivery date of your item.If you encounter any issues or concerns, please report them within this 3-day period.

We understand that clothing items may not fit as expected. If the item falls under acceptable return items, you may exchange it for a different size. Worn items or if clothing tag is removed will void return.

Please return the item within the 3-day exchange policy time period to receive a merchandise credit. Customer is responsible for return shipping label.

We appreciate your support and understanding.

⚡️ SHIPPING POLICY:

We use USPS priority mail and UPS ground saver shipping. All orders require a processing time of 2-3 business days and shipped out (Monday-Friday), after the order is processed it can take up to 5-7 business days or sooner to be delivered. Please note that shipping time may vary depending on the destination and any unforeseen circumstances beyond our control.

⚡️ TRACKING POLICY:

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate its expected delivery date. We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777. Any lost, stolen, or damaged packages must be reported as a claim to USPS. Or UPS at (1-800) 742-5877